Sign Up Log In

FAQ

FAQ


Who is my editor?
We recruit the editors for American English Experts from top universities. These editors are selected based on their fluency in English, firm grasp on English grammar, and extensive editing skills. All of our editors have a bachelor’s degree or higher in English, English Editing, or related fields.
What type of editing should I expect?
Your assigned editor will correct spelling, grammar, and punctuation errors. He or she will also improve the flow of your paper, eliminate any awkward sentences or phrasing, and ensure that the writing is clear and concise. Your editor may also leave comments for to provide further guidance and insight.
Does American English Experts accept non-academic or non-business projects?
Yes, we do! Although our focus is on academic and business projects, our editors are well qualified to proofread papers on many different subjects.
How will I know what changes have been made in my document?
Our editors use the track changes feature in MS Word to clearly highlight the suggested improvements to the document. Comments are placed in the margins to provide further guidance and suggestions.
Do you offer a certificate that verifies my document was edited by your service?
Yes, we can provide an American English Experts certificate that serves as verification that your document has been edited by our staff and meets our quality standards. In fact, you can download the editing certificate for each of your projects from your customer account.
How does your guarantee work?
We are confident that our proofreading services are the best in the industry. If you find that our editors have missed a grammatical error, email us at info@americanenglishexperts.com. We will promptly correct the error and refund the full price of the page.
Are weekends included in your turnaround time?
Yes, weekends are included in our turnaround time. However, our customer support staff is available only Monday through Saturday. Inquiries sent on Sunday will receive a response on Monday.
How do I calculate the word count?
The word count function in MS Word 2007 can be found under the Tools heading; in contrast, it can be found under the Review tab in MS Word 2010. This feature will either count the total number of words in the document, or it will provide a word count for a highlighted section of the document only. Our staff can also verify the word count of each document submitted to our service.
Will the content of my document be kept confidential?
Our editors sign confidentiality agreements when they join our staff. The confidentiality of your research is one of our highest priorities.
How do I make a payment for my project?
We offer two options for submitting your payment. When you submit your manuscript, you can pay using any major credit card through our secure payment partner, PayPal. Alternatively, you can make a wire transfer directly from your bank account.
Why does American English Experts use PayPal?
We find that this service is a beneficial to our customers. It is a free service and provides quick and easy transactions. PayPal also keeps records of all transactions made, which helps you track all of your information. It is also convenient for repeat customers because you only need to sign up the first time you use the service.
Will I receive an invoice?
Yes, we automatically email you an invoice after we receive your payment.
Will my contact information be given out to other companies?
All of the information given to American English Experts is kept confidential as stated in our privacy policy. We have a secure site and guarantee that your information will not be distributed, shared, or sold to any other party.
Do you accept work that may be turned in for a grade?
Absolutely. We believe that recognizing and learning from personal mistakes is an important part of education. We strongly advise that you review the corrections made and the suggestions offered by the editors and apply them to future work.